Refund policy
Returns & Refund Policy – EstelleCruijff.com
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we are here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the same condition in which you received it.
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It must be in its original packaging with all tags still attached.
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Proof of purchase or an order number is required.
Please note: Certain items such as sale products, lingerie, swimwear, and personalized items cannot be returned.
How to Request a Return
To request a return, please visit our Contact page and provide your order number and reason for return. Once your return is approved, you will receive instructions on how and where to send the item.
Important:
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Return shipping costs are the responsibility of the customer.
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We recommend using a trackable shipping method, as we cannot be held responsible for lost or undelivered returns.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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Shipping costs are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 3 days of delivery via our Contact page. Include your order details and photos of the item. We will arrange a replacement or refund as quickly as possible.
Contact
For questions about returns or refunds, please visit our Contact page:
https://estellecruijff.com/pages/contact